Thank you for visiting Waterheaterparts.com. APCOM, a Division of State Industries.
APCOM is committed to ensuring your privacy on the Internet by adhering to high standards
of fairness and integrity. Our Policy is developed from principles established by
the Federal Trade Commission regarding information collected via the Internet.
What Personally Identifiable Information Does Waterheaterparts.com collect from me? You do not have to provide
personal information to gain access to or browse any of our Web sites. We may
collect personal information, such as name, address, e-mail address, telephone
number, or other demographic information, but only after you give consent.
Personal information may be collected in various forms including contest entry
forms, site registration, warranty registration, e-mail messages, and requests
for information from APCOM.
WATERHEATERPARTS.COM DOES NOT INTENTIONALLY COLLECT PERSONAL INFORMATION ABOUT
CHILDREN UNDER THE AGE OF 13. IF YOU ARE UNDER 13 AND WOULD LIKE TO REGISTER AT
WATERHEATERPARTS.COM, PLEASE ASK A PARENT OR GUARDIAN FOR ASSISTANCE.
How is Waterheaterparts.com using the collected information? We do not sell or rent
information about our customers. However, APCOM may use personal information
collected for internal marketing purposes such as market research. It may also
be used to contact you about latest product information or notice of local
sales or promotions. We will not contact you for marketing purposes without your
consent. APCOM may also provide aggregate statistics about our visitors, sales,
traffic patterns, and related site information to reputable third parties, but
these statistics will not include any personal identifying information.
If you have previously given consent to be contacted by APCOM and no longer
wish to be, please call the telephone number above or send an e-mail to
customerservice @Waterheaterparts.com requesting that we remove you from our
list of consumers who receive correspondence from APCOM.
Additional Note This statement may be revised
from time to time to provide better service and maintain accuracy.
Waterheaterparts.com may contain links to other web sites. While we try to link
only to sites that share our high standards and respect for your privacy, we
are not responsible for the content or privacy practices of other sites.
Warranty & Return Policy
Limited Warranty: APCOM's repair and replacement parts carry a 1 year limited
warranty against defects in material and workmanship unless otherwise stated on the
package. The original warranty on a water heater is not extended or reduced due to
the need to replace parts.
Return: APCOM does not normally authorize returns on replacement parts. Any
exception to this policy must be pre-authorized and returned freight prepaid. Part
must be returned in its original packaging. Acceptance of the return will be subject
to inspection upon receipt and the assessment of a 25% restocking charge, which
will be deducted from the refund. Call 1-800-433-2545 for return authorization.
APCOM repair and replacement parts found defective within the expressed warranty
period will be replaced free of charge provided they are returned prepaid within
30 days from the date of failure. It is possible a verification inspection may be
required on the claim. Call 1-800-433-2545 for return authorization.
A description of the nature of failure and a copy of the original sales receipt
must accompany the failed returned part.
No other warranty, either expressed or implied is made on behalf of APCOM with
respect to repair or replacement parts. A full copy of APCOM Limited Parts
Warranty is available upon request.